Politique de remboursement

We hope you enjoy your new products but, if for any reason products purchased from our site fail to meet your expectations, we are delighted to accept returns within 30 days of receiving your order. Note, import fees and additional fees levied on shipments made to the USA and elsewhere are not eligible for refunds. All returns are subject to the terms and conditions in this Policy. If you purchased your Essentialist product at one of our authorized retailers, please contact the retailer for assistance.

If you wish to return or exchange a product purchased from our site, you must obtain a Return Authorization (“RA”) number within 30 days of purchase. Please contact Essentialist Customer Support by e-mail at SUPPORT@ESSENTIALISTINC.COM to obtain an RA number and return mailing information (estimated response time: 24-48 hours). You will receive a refund for item(s) returned within 14 days of the date you obtain an RA number.

We cannot reimburse original shipping and handling charges and will deduct the original shipping fee as well as the return shipping fee from the total price of all orders whether or not the original order exceeded $100 CAD or not. For Canadian returns $15 will be deducted, for returns from the USA $20 will be deducted. Please include a copy of the original receipt in the return package. If you are returning an item in compliance with this policy, we will issue you a full refund to your credit card or other payment mechanism for the original purchase price of such item less the original shipping charge noted above. Product replacement or refund will be issued for authorized returnable items only. Products we receive that are ineligible for return based on this Policy will not be returned to you and no credit will be issued for such products.

Once your return is received, please allow up to 14 business days for the refund to be processed. You will receive a return confirmation email once your return has been processed. If you paid for your order using a combination of store credit and another payment mechanism, the store credit will be refunded first. If you are returning a gift, we can provide a gift credit for the value of your return if the item was shipped directly to you. For bundles and product sets, we cannot accept partial returns or exchanges. The full set is required for a refund.

Exceptions to Authorized Returns

Products that cannot be returned or exchanged include:

  • Products damaged due to conditions beyond our control, such as improper storage, heat, cold, water, smoke, fire, negligence, or theft.
  • Products that have been dropped, spilled, repackaged, altered or tampered with.
  • Products in the possession of someone other than the original purchaser or gift recipient (as indicated at the time of checkout).
  • Final sale products or otherwise identified in the shopping cart as not eligible for return.
  • Containers with less than 75% of the product remaining.
  • Products provided free of charge labeled as samples, testers or display product.